Return & Refund Policy

At SUB KUCH, we want you to be satisfied with every purchase. If you receive a product that is damaged, defective, or different from what you ordered, we're here to make the resolution as simple as possible.

7-Day Return Policy

You may request a return within 7 days of receiving your order, provided the product meets the conditions outlined below.

Eligible Returns

We accept returns in the following situations:

  • Damaged products received by the customer
  • Defective products that do not function or perform as intended
  • Wrong product received
  • Other issues that qualify under our return policy

For a return to be accepted, the product should be unused and kept in its original condition and packaging. Please retain the original packaging, accessories, tags, and other items included with your order.

Change of Mind

If you simply change your mind about a purchase, you may request a return within the 7-day period, provided the product meets our return conditions.

In this case, return shipping costs will be the customer's responsibility.

Return Shipping for Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, SUB KUCH will provide free return shipping.

Please contact our support team before sending any product back so we can guide you through the return process.

Exchanges & Replacements

Depending on the situation and product availability, we may offer an exchange or replacement instead of a refund.

If the same product is unavailable, we may provide an alternative resolution where appropriate.

Refunds

Once your returned product has been received and inspected, we will process the applicable refund.

Refunds are processed within 7 days after the return has been approved.

The refund will be issued through an available payment method, depending on the circumstances of the order and the customer's preference.

Non-Returnable Products

Some products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the relevant product page where applicable.

Open Parcel Delivery

SUB KUCH offers Open Parcel Delivery on all orders, allowing customers to inspect their parcel before payment where supported by the delivery service.

If you notice an issue while inspecting your parcel, you may decide whether to accept the order or contact our support team for assistance.

Please note that Open Parcel Delivery does not replace the 7-day return policy. Eligible products can still be returned according to the conditions outlined above.

Important Notes

  • Return requests must be made within 7 days of delivery.
  • Products must be unused and in their original condition and packaging, unless the issue itself prevents this.
  • Original packaging, accessories, tags, and included items should be kept safely.
  • Returns for damaged, defective, or incorrect products qualify for free return shipping.
  • Change-of-mind returns are subject to customer-paid return shipping.
  • Certain products may be non-returnable.
  • All returns are subject to inspection and approval.

How to Request a Return

To request a return, contact us within 7 days of receiving your order through:

📱 WhatsApp / Phone: 03141933381

📧 Email: sirsyedhassanshah@gmail.com

Please provide your order number, details of the issue, and any relevant photos or videos when requested. This helps us process your request more efficiently.

Follow SUB KUCH

Stay connected with us for new products, special offers, updates, and more.

Facebook: @subkuchshop
Instagram: @subkuchshop
TikTok: @subkuchshop

Thank you for choosing SUB KUCH and being part of our journey. We're excited to continue growing and bringing you more products, better value, and a better shopping experience.