Privacy Policy

At SUB KUCH, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share information when you visit or make a purchase through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you place an order with SUB KUCH, we may collect the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Postal/ZIP Code — optional

We may also collect information automatically when you browse our website, such as device information, browser information, IP address, pages visited, and interactions with our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Confirm orders through WhatsApp or phone
  • Arrange delivery of your purchases
  • Provide order-related updates
  • Provide customer support
  • Process returns, exchanges, and refunds
  • Improve our products, services, and website
  • Understand how visitors use our website
  • Maintain website security and prevent fraudulent or unauthorized activity
  • Measure and improve the effectiveness of our advertising and marketing

We do not use your contact information to send promotional WhatsApp messages or promotional emails. Communications from us are primarily related to your orders, deliveries, and customer support.

3. Cash on Delivery

SUB KUCH currently offers Cash on Delivery (COD) as its payment method.

We do not require customers to provide online payment card details to us when placing a COD order.

4. Order Confirmation & WhatsApp Communication

After you place an order, we may contact you through WhatsApp or phone call to confirm your order and delivery details.

We may also use WhatsApp to provide necessary information relating to your order or to assist you with customer service.

5. Delivery Partners

To deliver your orders, we may share the information necessary for fulfillment with our delivery partners, including:

  • TCS
  • Leopards Courier
  • Trax
  • PostEx

This may include your name, phone number, delivery address, city, and other information required to successfully deliver your order.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure that allows us to operate our website, manage products and orders, and provide our online shopping services.

Information submitted through our store may be processed by Shopify in accordance with its applicable privacy practices.

7. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to provide functionality, understand website usage, measure performance, and improve our services.

We may use services and technologies provided by companies such as Meta and Google, including tools such as the Meta Pixel and analytics technologies.

These technologies may collect information about how visitors interact with our website, which can help us understand website performance and measure advertising effectiveness.

You can manage certain cookie and tracking preferences through your browser or device settings. Some website features may not function properly if certain cookies are disabled.

8. Advertising & Analytics

We may use third-party advertising and analytics services, including Meta and Google, to understand website activity, measure advertising performance, and improve our marketing efforts.

These services may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies and applicable requirements.

9. How We Protect Your Information

We take reasonable measures to protect the information provided to us against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you, including:

  • Shopify — for operating our online store
  • Courier companies — for order delivery
  • WhatsApp — for order-related communication and customer support
  • Analytics and advertising providers — such as Meta and Google, where applicable

We only seek to share information that is reasonably necessary for the relevant purpose.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the details below.

12. Children's Privacy

Our website is intended for general consumers. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.

When we make changes, the updated version will be posted on this page along with a revised Effective Date.

(Effective Date: 27 August 2026)

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

📱 WhatsApp / Phone: 03141933381

📧 Email: sirsyedhassanshah@gmail.com

Follow SUB KUCH

Stay connected with us for new products, special offers, updates, and more.

Facebook: @subkuchshop
Instagram: @subkuchshop
TikTok: @subkuchshop

Thank you for choosing SUB KUCH and being part of our journey. We're excited to continue growing and bringing you more products, better value, and a better shopping experience.